Industry Homes Return Policy
At Industry Homes, your satisfaction is our priority. We understand that sometimes things don’t go as planned, which is why we offer a transparent and straightforward return/exchange policy for our customers.
Return/Exchange Eligibility:
- You may return or exchange unused or defective products within 30 days from the order date.
- Some returns/exchanges may incur restocking fees.
- Proof of purchase is required for verification. If your order information cannot be verified, you will need to provide proof of purchase.
- Customers are responsible for return shipment costs unless the product received is incorrect, defective, or was damaged during transit.
Initiating a Return/Exchange:
- All return/exchange requests must receive prior approval from our support team. Please contact info@industryhomes.com to begin the process. This step ensures we can provide you with the correct instructions and return address, helping avoid unnecessary fees.
- Please note, Made To Order items are NON-REFUNDABLE.
Return/Exchange Requirements:
To ensure a smooth return or exchange process, please include the following with your return:
- All original packaging, including boxes, Styrofoam, bubble wrap, plastic bags, etc.
- The original intact UPC barcode. Removing the UPC code will void the return request.
- The original packing slip.
- All accessories, such as cords, cases, transformers, remote controls, batteries, tools, etc.
- All manufacturer instruction manuals, warranty cards, registration information, and other documentation.
Defective Merchandise:
- For items deemed defective by the manufacturer within 30 days of shipment, we offer an exchange or a refund upon the return of the defective unit. Return authorization is required.
Non-Defective Merchandise:
- If you wish to return an unused and non-defective item within 30 days of shipment, we will process your request. Restocking fees and return shipping costs will apply. Once the merchandise is returned, a refund for a non-defective item will be issued, subject to a restocking fee of up to 30% of the purchase price. Customers are responsible for all original and return shipping expenses.
At Industry Homes, we're committed to ensuring your shopping experience is as fulfilling as the spaces you create. If you have any questions or need further assistance, don't hesitate to reach out to our support team.