Shipping Details

Order Confirmation

After placing your order, you will receive a confirmation email. This email confirms that we have received your order and your payment has been approved.

Delivery Information

Shipping times are typically 7-8 business days.
Some items may be on backorder due to high demand. We will notify you of any delays before proceeding with your order.
Your card will not be charged automatically until the product is processed for shipping.

Processing Your Order

Your order will be checked for stock availability and prepared for shipment.
If any items are on backorder, we will contact you with the option to wait or cancel for a full refund.
Please expect a processing time of 1-3 days, and we will notify you of any unexpected delays.

Contact Information

If you have any questions or concerns about your order, please contact our customer service team. We are here to assist you and ensure your shopping experience is seamless.

Warranty / Refund

Warranty Information

We stand by the quality and durability of our products. Each item comes with a manufacturer’s warranty that protects you against any defects in materials or workmanship.

Comprehensive Coverage: Our warranty covers defects in materials and workmanship. If a product fails due to a manufacturing defect, we will repair or replace it at no charge.
Easy Claims Process: To file a warranty claim, please contact our customer service team at info@industryhomes.com with your proof of purchase and a detailed description of the issue. We aim to resolve all claims promptly and efficiently.

Refund and Guarantee Policy

Your satisfaction is our top priority. We offer a straightforward refund and guarantee policy to ensure you are completely satisfied with your purchase.

30-Day Money-Back Guarantee: If you are not satisfied with your purchase, you can return or exchange unused or defective products within 30 days of the order date. Please ensure the items are in their original condition and packaging.
Restocking Fees: Some product returns/exchanges may be subject to restocking fees. Details will be provided by our support team upon request.

How to Initiate a Return or Exchange

Contact our support team at info@industryhomes.com to get your return approved. This process allows us to provide instructions and a proper return address to avoid unnecessary fees.
Include all original packaging, the intact UPC barcode, the original packing slip, and all accessories (cords, carrying cases, transformers, remote controls, batteries, assembly tools, etc.).
Ensure all manufacturer instruction manuals, warranty cards, registration information, and other documentation are included.

Defective Merchandise

If you receive an item considered defective by the manufacturer within 30 days of the date the merchandise was shipped, we will exchange the defective unit for a replacement unit or issue a refund upon return of the defective unit.

We strive to make the return and warranty process as smooth as possible for our customers. If you have any questions or need assistance, please don't hesitate to contact us at info@industryhomes.com. Thank you for choosing Industry Homes.

Price Match

Guaranteed Best Price!

We strive to offer the best prices online. If you find a lower price elsewhere, call us, and we’ll match it. Found a lower price within a month after your purchase? Let us know, and we’ll credit you the difference.

Confidence in Every Purchase

Feel assured you're getting the best price for your product.

How to Claim Your Refund

To claim your refund, simply email us a link to the same product on our website or a competitor’s within one month of your purchase.
We’ll adjust your payment accordingly and credit you the difference.

Price Match Guarantee Conditions

Excludes rebates, buy one get one free offers, and other special promotions.
The item must be in stock at the competitor's site to qualify.
Applies to authorized retailers only and excludes auction or discount sites (e.g., eBay, Overstock).
Price calculations include item price, sales tax, and shipping charges.
Price match guarantee does not apply to exchange orders.

Why Choose Us

When you shop with us, you're not just making a purchase; you're making an investment in quality, reliability, and top-notch service. Here are some reasons why our customers trust us:

Unmatched Benefits

Swift Service & Response: Gain peace of mind for both business and home needs with our prompt and reliable service. Our team is dedicated to ensuring your satisfaction at every step.
Direct Shipping from Manufacturers: Enjoy cost savings along with full warranties on all products, ensuring you receive the best value and protection. We eliminate middlemen, providing you with the best prices directly from trusted manufacturers.
Trusted Experts: Rely on our knowledgeable team, trusted by hundreds of businesses and home builders for their expertise and professionalism. Our specialists are here to provide personalized advice and solutions tailored to your needs.
Secure & Easy Shopping: Experience a hassle-free shopping process with SSL-secured payments and a 30-day money-back guarantee on most items. Your privacy and security are our top priorities.
Best Price Assurance: With our price match guarantee, you always receive the best deal available. If you find a lower price elsewhere, we'll match it, ensuring you get the best value for your money.
Dedicated to Quality: Committed to providing superior workmanship for both commercial and residential customers. Our products are built to last, and our team ensures every project meets the highest standards.

Our Commitment to You

At Industry Homes, we believe in building long-term relationships with our customers. Our commitment to exceptional customer service and high-quality products has made us a trusted name in the industry. Whether you're renovating your home or undertaking a large-scale industrial project, we're here to support you every step of the way.

Contact Us

Ready to elevate your space or have questions? Reach out to us at info@industryhomes.com to discover more about our offerings or to discuss your next project.

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Seton Optima Elevator and Stairwell Evacuation Signs - Stairs

30-Day Returns

Price Match

Secure Checkout

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Product Details

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